Last Updated: August 9, 2025
At Leon Furnish, we take pride in delivering high-quality furniture to our customers. While we do not offer cash refunds, we are happy to provide exchanges in specific cases as outlined below.
1. Eligibility for Exchange
- Exchanges are only accepted if the product is broken or damaged upon delivery.
- Customers must report the damage within 24 hours of receiving the product.
- Proof of damage (clear photos or videos) must be shared with our customer support team for verification.
2. Exchange Process
- Contact our support team via WhatsApp or email within 24 hours of delivery.
- Provide order details along with photo or video proof of damage.
- Once the claim is verified, we will arrange a replacement product.
- The replacement will be delivered within the standard delivery time frame.
3. Conditions for Exchange
- Products must be unused and in their original packaging.
- No exchanges will be accepted for minor variations in color, texture, or design due to screen/display differences.
- We reserve the right to reject any claim that does not meet our policy requirements.
4. No Refund Policy
- We do not offer cash refunds under any circumstances.
- Only product exchanges are available for eligible claims.
5. Contact Us for Exchanges
For any exchange-related inquiries, please contact:
- Email: leonfurnishh@gmail.com
- Phone: 0339-4194255
- Address: Lahore, Pakistan
